Frequently Asked Questions
Everything you need to know about shopping at Exclusive Furniture, from delivery to product care.
What is the typical delivery timeframe for large furniture items?
Most in-stock items are delivered within 7-14 business days. For custom-made or white-glove delivery orders, please allow 4-6 weeks for professional handling and assembly.
Do you offer professional assembly services?
Yes, we offer a White Glove Delivery service which includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Are the materials used in your furniture sustainably sourced?
Exclusive Furniture is committed to sustainability. We partner with manufacturers who use FSC-certified wood, recycled metals, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
Do you offer financing options for larger purchases?
Yes, we provide flexible financing through partners like Affirm and Klarna, allowing you to split your purchase into manageable monthly payments at 0% APR for qualifying customers.
How can I track my furniture shipment?
Once your order leaves our warehouse, you will receive a tracking link via email. For large freight deliveries, our local carrier will contact you directly to schedule a specific delivery window.