Returns & Exchanges Policy

At Exclusive Furniture, we want you to love your home, which is why we offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare for Pickup or Shipment

  Ensure the furniture is disassembled and placed in its original packaging; for large items, our white-glove team will schedule a convenient pickup time.

• 3.
  Inspection Process

  Once the item reaches our warehouse, our quality control team will inspect the piece to ensure it meets our resale standards and is free of damages.

• 4.
  Receive Your Refund

  After approval, your refund will be processed to your original payment method within 7-10 business days, minus any applicable restocking or shipping fees.